Each client site is visited and the client’s requirements are discussed. A Service Level Agreement (SLA) will be completed denoting the number of visits per week/year and works to be carried out at each visit is listed. Each client will be given a time of arrival.  We try to adhere to these times, for customers and gardeners sakes, but sometimes it is not possible if the weather is bad or some other reason. However, time will always be made up.